Last Updated: November 2025
INTRODUCTION
EternaMatchmaking.com (“Eterna Matchmaking,” “we,” “our,” or “us”) is committed to safeguarding the privacy and confidentiality of the personal information entrusted to us by our users (“you,” “your,” or “Member”). This Privacy Policy describes the collection, processing, use, disclosure, storage, transfer, and protection of personal data obtained in connection with your use of our website, applications, and services.
Eterna Matchmaking is a faith-based matchmaking service serving marriage-minded Christian singles across Ontario, Saskatchewan, and Alberta. We understand that the information you share with us is deeply personal, and we take our responsibility to protect it seriously.
SECTION I – PURPOSE and SCOPE
1.1 Purpose
This Privacy Policy explains:
1.2 Scope
This Privacy Policy applies to:
1.3 Legal Framework
We comply with:
SECTION II-CATEGORIES OF INFORMATION COLLECTED
2.1 Account and Profile Information
We collect personal information necessary for matchmaking services including account details, profile information (demographics, faith background, relationship history, education, lifestyle, photos, matching preferences), payment information, communication records, workshop registrations, technical website data, and background verification results (with consent).
SECTION III-METHODS OF COLLECTION
3.1 Modes of Submissions
We collect information through direct submissions (account creation, questionnaires, consultations, workshop registrations), analytics tools, log files), third-party sources (background check providers, payment processors, references), and workshop facilitators who access registrant information for event delivery purposes.
3.2 Primary Service Delivery
We process your information to provide matchmaking services (identifying compatible matches, facilitating introductions, coaching), verify identity and ensure safety (background checks, fraud prevention), improve our services (personalization, quality enhancement), communicate with you (match updates, support, appointment reminders), comply with legal obligations, and with your consent, send marketing communications about workshops and events.
SECTION IV-INFORMATION SHARING AND DISCLOSURE
4.1 Sharing with Potential Matches
When we introduce you to a potential match (with your consent), we share your first name, age, general location, faith background, professional field, education level, approved photos, and lifestyle preferences. We do NOT share your full name, contact information, specific workplace, financial details, background check results, or private communications with our staff. You control all additional information sharing after the introduction.
4.2 Service Providers
We share limited information with trusted partners who help deliver our services: background check providers (for identity verification), Square (for payment processing, we don’t store your full credit card details), Zoom and Google Workspace (for workshops and communications), and licensed workshop facilitators (who receive attendee names and emails only). All service providers are bound by confidentiality agreements and their own privacy policies.
4.3 Other Disclosures
We may disclose information when legally required, or in aggregate, de-identified form for research and statistics. We never share your personal information for third-party marketing without your explicit consent.
SECTION V – DATA RETENTION POLICY
We retain personal data only as long as necessary to provide services, comply with legal obligations (such as retaining payment records for 7 years), and resolve disputes. Active membership data is retained throughout your membership; inactive accounts (no activity for 24 consecutive months) are deleted after 30 days’ notice; and when you request account closure, profile information is deleted within 30 days while payment records are retained as legally required.
SECTION VI – THIRD-PARTY LINKS AND SERVICES
Our services may link to third-party websites and services (social media, payment processors, workshop platforms, background check providers) that have their own privacy policies. We are not responsible for their privacy practices, content, or security. We encourage you to review their policies before sharing information. Links do not constitute our endorsement of third-party products or services.
SECTION VII – YOUR PRIVACY RIGHTS
You have the following rights regarding your personal information:
Your Rights:
How to Exercise Rights: Email support@eternamatchmaking.com with your request. We respond within 30 days (may extend to 60 days for complex requests). Identity verification may be required. Exercising your rights is free.
SECTION VIII-SECURITY MEASURES
We implement comprehensive security measures to protect your information from loss, theft, unauthorized access, or misuse.
Our Protections Include:
Your Responsibility: Use strong passwords, never share login credentials, log out of shared devices, report suspicious activity immediately.
Limitations: While we use robust security, no system is 100% secure. We commit to continuous improvement, prompt vulnerability fixes, and notifying you of any material security incidents.
SECTION IX-ACCURACY OF MEMBER INFORMATION
While we verify key details, we rely on members to provide honest and accurate information.
Member Responsibilities:
What We Verify:
What We Cannot Guarantee:
Reporting Concerns: If you discover inaccurate information about another member, report immediately to support@eternamatchmaking.com. We investigate promptly and take appropriate action while protecting confidentiality.
Disclaimer: Members match at their own risk. Always exercise caution and good judgment.
SECTION X- INTERNATIONAL DATA TRANSFERS
Some service providers are located in the United States or other countries, so your information may be transferred, stored, and processed outside Canada.
Protections: We ensure protection through standard contractual clauses approved by privacy authorities, service provider privacy agreements, data encryption during transfer, and your consent where required by law.
Your Rights: Data transferred internationally receives the same protection standards as data stored in Canada. You retain all privacy rights regardless of where data is processed.
SECTION XI- MARKETING COMMUNICATIONS
Service Communications (Required – Cannot Opt Out):
Marketing Communications (Optional – With Your Consent):
Consent: Obtained through checkboxes during account creation with clear descriptions. We comply with Canadian Anti-Spam Legislation (CASL).
How to Opt Out:
Effect: You will stop receiving marketing emails but continue receiving essential service communications. Does not affect your membership.
SECTION XII-PHOTOS AND MEDIA
What We Collect: Profile photos, additional photos for matching, and optional video introductions. Primary use is sharing with potential matches during introductions.
Your Rights: You retain all ownership rights. By uploading, you grant us a limited license to store and display photos to matches for matchmaking purposes only.
We DO NOT:
Your Control: You decide which photos appear, when to update or remove them, and whether specific photos are shown to matches. Manage through your dashboard or email support@eternamatchmaking.com.
Security: Photos stored on encrypted secure servers with limited staff access. Deleted within 30 days of account closure (may remain in backups up to 90 days).
For questions, requests, or complaints regarding this Privacy Policy, please contact:
Privacy Officer, Eterna Matchmaking Inc.
Email: support@eternamatchmaking.com
Address: Eterna Matchmaking Inc.
103-2727 Steeles Ave West
Toronto, Ontario, M3J3G9
